Don Bamboo
121 South Orange Avenue
Suite 1500
Orlando, Florida 32801

Open
Monday – Friday
8:00 a.m. a 5:00 p.m. EST

General Knowledge

We are always looking to expand our network of distributors. But, we are as selective with our retailers as we are with the products that carry our name. From special edition models to classics they represent “best of class” in selection, service, sales and business integrity. Therefore, we are constantly striving to improve our distribution network.

If you’re interested in becoming an Authorized Don Bambo Retailer or Distributor, please complete the form in this section.

These are the most frequently and commonly asked questions before doing business with Don Bamboo (click to see answers):

Orders & Delivery

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the Estimated Delivery Date :

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select.

Payments Methods

Paying by Credit Card

We accept the following cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Don Bamboo Gift Card

For your security, in order to verify the debit or credit card details provided, we will contact your card issuer to request a pre-authorization for the gross amount of your order, which is the total order amount before applying any coupons or discounts. Only when your order has shipped, will your credit card be charged. The actual charge will reflect any coupons that were applied to your order.

Paying by PayPal

We accept PayPal. PayPal is the online payment service for secure, simple and fast payment in online shops - free of charge. Pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

  • Secure: your bank or credit card data is stored only with PayPal. Therefore, it is not repeatedly sent via the internet for every online purchase.
  • Simple: You pay with two clicks. Because you access your bank or credit card data stored at PayPal instead of re-entering it for each purchase.
  • Fast: PayPal payments arrive quickly and the goods can be sent immediately.

Register and use PayPal immediately: Link your credit card, debit card or bank account to your PayPal account and you are ready to pay with PayPal. Sign up for PayPal now. PayPal Customer Service representatives are available to assist you with PayPal specific issues. Send an email for a prompt response or contact PayPal Customer Service directly by phone at 1-888-221-1161 (U.S. telephone number) For more information, visit the PayPal Help Center.

Paying by Don Bamboo Gift Card

You may also purchase and redeem Don Bamboo Gift Cards via this site. Please see our Gift Card FAQs for more details.

Warranty Info

We warrant our eyewear against any defects in materials and/or workmanship only. Don Bamboo products (sunglasses and optical frames) are the result of a unique combination of design and quality excellence. For this reason, besides the customer care programs and the legal warranty - provided by the retailers depending on the different countries laws and regulations - your product is protected by a manufacturer warranty offered by Don Bamboo (Limited Warranty) against manufacturing defects.

For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by the Don Bamboo Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Don Bamboo Limited Warranty does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations.

Please note that accidental damage, scratched lenses, and product misuse/abuse are not covered under Don Bamboo Limited Warranty. We do not provide repair service under these circumstances. If you believe that there is a defect in materials and/or workmanship in the eyewear that you purchased, please contact Don Bamboo Customer Service for further information at Email: warranty@donbamboo.com

Still have questions? Find out key contact information, or browse our Frequently Asked Questions (FAQ) Page.

Send Us an Email

We’d love to help. Send us an email using one of the buttons below and a Don Bamboo representative will get back to you as soon as possible.

If your question is urgent we recommend viewing our Frequently Asked Questions (FAQ) Page, or you can call us at 1-888-DonBamboo For general questions please use the form below. Due to unexpected volumes, it is taking us a little longer than we would like to respond to emails. Our current email response time is 3-5 business days.

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